Troubleshooting

Community

Please visit our community support forums at community.matrix.one

Check Installed MATRIX Packages

Run the following command on your Raspberry Pi's terminal to see the currently installed MATRIX packages.

dpkg -l | grep matrix

Reinstall MATRIX HAL

If you experience strange behavior, reinstall MATRIX HAL.

Uninstall the libmatrixio-creator-hal and libmatrixio-creator-hal-dev package.

sudo apt-get --purge remove libmatrixio-creator-hal libmatrixio-creator-hal-dev

Uninstall HAL built from source.

sudo rm -rf /usr/local/include/matrix_hal
sudo rm -rf /usr/local/lib/libmatrix_creator_hal.so

Reboot your device.

sudo reboot

Install MATRIX HAL from package or from source.